Our founder, Rick Bennett, has been working as a general contractor for over 25 years. During that time, his Marietta Handyman Service has evolved over the years into what we know now as Fix It Atlanta. If there is one thing we have learned over the years its that we must be open to new ideas. The old saying there is more than one way to skin a cat is true in our business. The key is how to come up with a quality solution that is also economical and aesthetically pleasing. Since there are often multiple objectives to home improvement and repair, it is critical that we get on the same page with the customer. The purpose of this blog is to gather any suggestions or ideas from our customers or potential customers. We always welcome suggestions on how to organize our projects for success.
Presently, our process is very straightforward when issuing a price. We come out to the home and have a face to face discussion with our current or prospective client. During this phase, we make a point to gather all of the information before making any recommendations or suggestions. After evaluating the project and often times consulting additional professionals on staff, we come up with solution i.e. project plan. The critical part of executing a project plan is customer education and understanding. We want to execute our plan in an organized and open book fashion. For this reason, we do ask for our client to spend a few extra minutes communicating with us in verbal and most importantly, written format. This allows us to all agree on what will be performed and eliminate any un-expected surprises. Since we are in the Marietta Handyman Service business for the long term, it is no secret we are auditioning for the opportunity to service our customers on a long term basis. For that reason, it is critical that we deliver what was promised. In order to do that, we need 100% open and honest communication so we can always be on the same page.
Since we have a lot of variables that we are dealing with, we do have a very STRICT set of employee and customer guidelines. These guidelines are not negotiable, they exist for our employee safety and our customer safety and overall service level satisfaction. Over the years we have learned from our experiences and almost every single guidelines that we adhere to came from a situation that we learned from and quickly took steps to make certain we worked from a solid foundation moving forward.
With this in mind, we invite you to add any comments or suggestions on how we can communicate in the most efficient way possible. Do you prefer written estimates or perhaps photo presentations? Do you have any past experiences with other companies where things went wrong? What can we do to make certain we are on the cutting edge of project planning and management?
Hi,
fixitatlanta.com – da best. Keep it going!
Elcorin
Very usewful contribution. e-mail is a legitimate means of communication. I preferably work with Outlook as my email client and with the help of Email Sorter Wizard, an Outlook add-on, I manage all my e-mail. I will pass the info onto some friends.
Hi. Good info. Looks good to me. I only use e-mail for my line of work. I use Outlook as my email client and with the help of Email Sorter Wizard, an Outlook add-in, I get all my e-mail organized. I was sent the link by a friend. Thanks a lot.
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