If there is one thing we have learned over the past 25 years, it is that our Dunwoody Handyman service must always follow the customer is always right rule. This is a simple term that has been heard time and time again, yet, a lot of businesses out there get off of this standard and pay a high price for it. Nothing can be won by arguing with a customer, only bad things can happen. The most simplistic function of any business is to achieve the vision of it’s customers. By failing to meet this objective, a business is always in dissarray.
Every rule has an exception and in this instance it is sound operational policy and safety. If a customer ever attempts to break these rules, well, they are wrong. However, this seldom happens and if it does, all we have needed to do is politely explain it and the matter is solved. We are constantly amazed at how friendly and easy to work with our Dunwoody Handyman customers are. It is ridiciulous how many times we get offered something to drink, cookies, dinner etc. In fact, it’s hard to get around the fact that after a few visits, we have made numerous friends.
To be perfectly candid, there have been a few times when we felt very strongly that the customer was not right. However, a true professional has discipline. If this happens, we take a second and view the big picture, that being, we are there to achieve the customer’s vision, not ours. Even if we strongly believe in a different approach, in the end, we must follow the same rule, the customer is always right. Don’t get us wrong, we owe it to the customer to offer our expertise and ways to apply the most cost effective and solid solution. However, in the end, our customers are the boss and we stay out of the way. Any other startegy and thats your peril, we don’t play with fire. By taking a moment to read our reviews on yelp and kudzu, you will see that our dedication to this critical rule shines through.
This blog is about your experiences with other Dunwoody Handyman Services. Can you tell us about any experiences that went terribly wrong? How about a time when another business did not follow the customer is always right rule?