As Fix It Atlanta continues to grow, we keep our options open. Since we have a number of different Sandy Springs Handyman teams in the field we will be using twitter to simplify our operations. We upgraded to the blackberry earlier in the year and now will continue our enhancements by using web technology for our daily operations. We will be the first to admit, a number of our Sandy Springs Handyman employees were not technically proficient with the Internet and/or email. However, we have been patient and spend a lot of time training. More importantly, we make certain that each of our employees understand why the technological additions are being made so they do not resist the changes that we make to improve daily communications.
The process goes like this, instead of having to send text messages to each separate crew, we will be configuring each crew to follow the home office. Then we will announce key information during the day and our employees will be updated through the twitter process, a.k.a. by following Fix It Atlanta home office. This may seem like a simple change and to be honest, it is. However, using twitter is an example of how we are willing to look at the big picture and make operational adjustments if we see an opportunity to make our process more efficient. By being able to look at the big picture, we are able to better serve our employees and customers alike.
Another improvement that twitter and the addition of blackberry technology to our staff has added is more rapid customer response. We are now able to check emails in the field without having to wait to get back to the office. This means we can answer questions or even view photos of prospective jobs emailed in from our customers. By making key information more readily available to our Sandy Springs Handyman professionals, jobs are being completed quicker. In addition, we can provide quotes for prospective projects faster as well. Yet another benefit is we can transfer photos and information back and forth to all of our professionals while they are in the field. Instead of having to get everyone together to discuss, which could take days, we transfer emails, text messages, photos and even twitter postings to enhance our communication effectiveness. In the end, we are willing to do whatever is necessary to get the job done as long as our safety policies and procedures are followed. The remainder of this blog is to ask our customers, do they have any additional suggestions on how we can communicate better with them? Do you like your current way of doing business by asking you to take photographs and email them to us?